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About Shipping

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Category: General
Published on Monday, 26 August 2013 03:51
Written by shichang ding
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We have 3 warehouses:

1:US warehouse 2:Canada warehouse. 3:Hongkong warehouse.
For US and Canada customers, we can ship from USA, Canada. ( If the machines are in our US warehouse and Canada warehouse.
We can ship it from New York or from Toronto, )

But sometimes , some items are out of stock in our US & Canada warehouses, you need preorder from us)

For other customer, we ship from Hong kong, International shipping costs are based on a combination of the following:
Weight and dimensions of package.

  • We ship with world renowned companies such as DHL, FedEx, UPS
  • We have very large discount from UPS/ DHL/ FEDEX/ EMS/ TNT , order from us,You save up 70% due to our high volume of shipping.
  • Shipment Consolidation. Express shipping rate is based on weight, light one is expensive, heavy one is cheaper.Let us check the following shipping case:
    A item is 10Kg , shipping cost $180;
    B item is also 10Kg , cost $180;
    C item is also 10Kg , cost $180,
    one by one shipping cost you total $540. Now, we will repack the 3 items in one box and ship to you, it is 30 Kg total, but its shipping cost is $360,
    this means we save $180 for you.

Please contact us for shipping fee before you buy

- When payment received, shipping will be made within 3 business days
- Please note your phone number and your address on Paypal for shipping , when special status happened, shipping company will call you.
- We is responsible for all damage on delivery.
- We ship items out Monday-Friday.
- Shipping is NOT available to P. O. Boxes.
- Items are NOT shipped out on Saturday or Sunday. Refund policy

We will accept returns on all items within 30 days of you receiving the package. Please notify me of your intention to return the package within that time so We know to look for the package and can have your refund ready to send to you when I receive the package back. Refunds will be for item cost only shipping and handling will not be refunded. Item must be in the same condition as when item was sent.
Shipping and handling in any case are not refundable.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are for buyer’s responsibility.
We ONLY ship to the confirmed address provided by PayPal. When you arrange payment, please make sure the address you left on PayPal matches the address that you would like us to ship to.

 

How many days can customers receive the goods?
In general conditions:
Global express: 3 to 6 days
By Sea : Generally 10 to 30 days around depend on consignee address.
(different delivery time in regions)

How to resolve the damage during shipment
The damage is found when receiving, please contact your purchasing consultant at first time and provide damage photo. The consultant will assist you to handle this trouble.

The port of delivery
Our main delivery ports in China are Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Dalian, which is continence and reduce your cost.

Means of transportation

Global express: we have cooperative relationship with TNT UPS EMS, which can provide best discount to us, providing door to door service, delivery time is usually 3 to 4 days, the goods can be tracked online. The goods with high value but small bulk suit for these global express.

By Air: we cooperate with international air carriers, providing direct airline service from China to foreign countries airport, customs clearance, original B/L and documents( invoices and packing lists requested), delivery against payment. The freight charge is reasonable, shipment with large value and small volume weight suit for this.

LCL by sea: Undertake the transportation from Guangzhou, Shanghai, and Shenzhen ports to international ports, sea charge is competitive, goods are boxed up safely. We have good relationship with local carriers, the bulky goods suit for the sea shipment, it is better to be covered insurance for vulnerable and valuable goods.